Frequent Asked Questions
South Expeditions is a group of three companies: South Ecuador, South Galapagos and South Chile. All of them are part of the same society and work with the same procedures and quality standards, operating tours around these two countries with a diversity of unique visiting destinations.
All of our branches work with the customization of our products for each of our clients. We do not have fixed itineraries; we can arrange different kinds of packages for each of our clients' needs. It is a matter of satisfying our partners and our customers.
Our company has a long history of creating innovative and unique trips. Here are some of them:
1992 Rio Upano a multiday trip on the rainforest ROW and MT Sobek
1997 Highlands of the Islands (hiking on the volcanoes of Galapagos Country Walkers)
2000 Family trips (new itinerary for Thomson Family Adventures)
003 Running Tours for Andes Adventures
2006 Camping and Kayaking in Galapagos
2009 Artisan Fishing in Galapagos
2009 Chile hiking and wineries
2010 Cuenca new destination Travel Ecuador developed new itineraries of softadventure.
2011 Cuenca – Galapagos new travel destination in Ecuador.
No. We do not work directly with customers; we hold our regard to our partners. We do not have an 800 number, and if a customer approaches South Expeditions, we are glad to refer them to one of our partners.
By request of our family, friends and employees, we have developed this program for all the people we know that want to travel with us and join us in our adventure trips. This unique proposition allows people to follow our activities such as rock climbing, kayaking, hiking and other extreme sports. For more information join us at Follow Me!
Most companies do not have any kind of quality assessment system. South Expeditions has developed a reservations system called South STS, which allows us to keep control on updated levels of quality. This information and results are audited and certified by Bureau Veritas, who also audits our ISO 9001-2008 (Quality Control System) certification annually.
We have over 20 years of experience and never lost a client! Our tour leaders are considered the best professionals of the whole country. They have great experience and credentials. We have our own adventure equipment; professional photographs of each of our trips that help us promote our sceneries with our partners and PR in the US. At South Expeditions we make all the efforts to acquire and provide top of the line technology, and make permanent investments when it comes to the comfort of our groups.
We also have great financial reputation; we always pay our employees, partners and suppliers on time and make sure the salaries and rates paid are fair. One of our goals is to empower our team members and support them to grow with us. South Expeditions provides constant training, and puts a lot of effort into making this company a great place to work.